A Guide for Tenants

Now you’ve found a home that suits your needs all you'll need to do is complete a simple application form. You must be over 18 and please ensure that all sections of the form are completed. We’ll then process your references quickly and confidentially.


If you’re a student, or unemployed you’ll need a guarantor. You may also require a guarantor if your income falls short of the required figure. To determine this, please check that your annual salary is at least 30 times the monthly rent. For example a rent of £500pcm would require a minimum of £15,000 annual salary. Each guarantor will be asked to complete an application form and will be referenced before your tenancy can be considered. The guarantor will also have to sign the deed of guarantee before the tenancy can proceed.

Tenants Reference Fee

This fee covers the costs of credit references and you need to pay it when you submit your application. Please visit the Fees page for more information. Unfortunately, if your application fails or is withdrawn, the cost cannot be refunded.

Tenants Administration Fee

This covers the administration costs of preparing the tenancy documentation. Again, you need to pay this when you submit your application. Please visit the Fees page for more information.


Every landlord is different and has different restrictions on their properties. Remember to ask about the following when choosing your new home:

Please pop in to the branch for more information on individual properties and find out what restrictions apply.


It usually takes a minimum of 4 working days before you can move into your new home. Though we’ll make every effort to achieve your moving date, no guarantees can be made but we always do our best. The branch where you submitted your application will let you know whether it’s been successful. Once your application’s been approved, we’ll agree a convenient time and date for your tenancy to begin. At this point you and your guarantor/s (if you need one) will be asked to come into the office to sign various documents like the Tenancy Agreement. Both you and Excess Properties will keep a copy of this important document.

Advance Payment

An advanced payment of one month's rent and the security deposit must be paid before the keys can be released. Your initial payment can only be made by cash or bank transfer.


You’ll also be asked to complete a standing order mandate for the monthly rental payments. This will be payable each month in advance and will be collected on a set date as stated in your Tenancy Agreement. For joint or multiple tenancies, only one mandate can be accepted.

Tenants Content Insurance

The Landlord is not responsible for insuring any of your personal belongings. As a result we strongly recommend that you arrange your own, adequate contents insurance. If you’d like a free quotation with no obligation we can help you. Simply pop into our office or call our insurance team on 0845 117 6000 and quote ‘Excess Properties’ for an instant quotation.

Non-Managed Lets

This is an agreement where Excess Properties isn’t responsible for the management of the tenancy. If this is the case with your chosen property, you’ll be given the landlord's contact details and this is the number you should ring to report any maintenance problems or other issues you may come across.


At the start of your tenancy, Excess Properties will write to the gas, electricity and water suppliers notifying them of your meter readings. We’ll also write to the local authority to inform them of your tenancy for council tax purposes. To avoid any confusion and disputes we strongly recommend that you also inform the suppliers so you can be assured that your details have been received and processed.